I. Introduction

PETTENA places great importance on the privacy rights of our users and is committed to protecting the personal information provided by users when using our services. This Privacy Policy aims to inform you of how we collect, use, store, and share your information, as well as the privacy rights and protection measures you enjoy. Please read this Policy carefully to understand our privacy practices.

II. Information Collection

1. Personal Identity Information: When you register an account, make a purchase, fill out a survey, or contact us, we may collect your personal identity information, such as your name, email address, phone number, and address.

2. Browser and Device Information: We may collect your browser and device information, including your IP address, browser type, operating system, and device model, to optimize our services and enhance user experience.

3. Usage Behavior Information: When you use our services, we may collect your search history, browsing history, purchase behavior, and other usage behavior information to analyze user preferences and improve our services.

III. Information Usage

1. Service Provision: We use the collected information to provide you with products and services, including order processing, logistics delivery, and after-sales service.

2. Personalized Recommendations: We may use your usage behavior information to provide you with personalized product recommendations and advertisements.

3. Service Improvement: We use the collected information to evaluate and improve our services to meet user needs and expectations.

IV. Information Sharing

1. Third-Party Service Providers: We may share your information with third-party service providers (such as payment processors and logistics companies) to complete services such as order processing and logistics delivery.

2. Legal Requirements: In compliance with legal and regulatory requirements, we may disclose your information to government agencies, law enforcement authorities, and other third parties.

3. Business Transfers: In the case of business transfers or mergers, we may transfer your information to the new owner or partner.

V. Information Protection

1. Security Measures: We employ various security measures to protect your information, including encryption technology, firewalls, and access controls.

2. Data Backup: We regularly back up the collected information to prevent data loss or damage.

3. Employee Training: We provide privacy protection training to our employees to ensure they understand and comply with the Privacy Policy.

VI. Privacy Rights

1. Right of Access: You have the right to access the information we collect about you.

2. Right of Correction: If you find that the information we collect is incorrect, you have the right to request us to correct it.

3. Right of Deletion: Subject to legal and regulatory requirements, you have the right to request us to delete your information.

4. Right of Objection: You have the right to object to our processing of your information for specific purposes, such as direct marketing.

VII. Cookies and Other Technologies

We may use cookies and other tracking technologies to collect your usage behavior information. Cookies are small files stored on your device that track your browsing habits and provide personalized services. You can disable cookies through your browser settings, but please note that this may affect certain functionalities of our services.

VIII. Legal Responsibility

We commit to complying with relevant laws and regulations to protect user privacy rights. If our Privacy Policy violates any laws, regulations, or user rights, we will bear the corresponding legal responsibilities.